Communication & Conflict Management Tips & Tricks Blog

December 7, 2018

If you had to vote for your next supervisor, which of these four candidates would you like as your next boss? These are their names and traits:

In other words, 

1.      Riley is competitive and assertive

2.     Pat is competitive and sympathetic...

December 7, 2018

"Fei Wyatt is a professional cuddler in Venice, California. Every Wednesday and Saturday she hosts Cuddling Parties, G-rated events where strangers pay about $80 dollars to spoon each other, or to touch and be touched (except for the bikini area) on the floor of a room...

November 9, 2018

If during a difficult conversation you need to apologize do it, and do it right: don't offer pseudo-apologies or incomplete apologies.

“Pseudo” literally means “bogus,” and pseudo-apologies are nothing more than passive-aggressions that only make things worse. Is saying...

November 9, 2018

They’re all naked, I know. Both photos above show these young professionals without a business attire so that their clothes won’t give you a cue when you answer this question:[i] if they’re all competing for a managerial position at the bank they all work at, who is mo...

November 9, 2018

Petunia (not her real name) is an attractive 20-year-old blonde who wears a pony tail, fake prescription Harry-Potter-like glasses, flat shoes (as opposed to high heels), and loose clothes in order to appear “more intelligent” and “less intimidating.” She does this bec...

November 9, 2018

What’s the first thing that came to your mind when you saw the image of the little girl above?

“What a pretty girl!”

Was that it?

I’ll get back to this.

* * *

In my previous post, What’s Beautiful Is Good. Or Isn’t It? I introduced a phenomenon called the “What’s Beauty is...

November 9, 2018

My beau’s daughter, an accomplished banker in her 20’s, is not pretty—she’s drop dead gorgeous. I’m not kidding—she really looks like the 3D photoshopped version of a Vogue model. Her physical attractiveness is such that people consistently refer to her as “Barbie.” Wh...

July 10, 2018

"If you’ve ever been part of the same team as a “difficult” person (and who hasn't), you know from personal experience what research has shown:

The composition and norms in a team have an impact on the extent at which its members are able to innovate and perform at thei...

January 4, 2018

I’d be willing to bet that the reason you haven’t accomplished THAT thing you really want to accomplish is this: you lack confidence. (Or time-management skills, but we’ll leave that for another post, because my gut tells me that’s an excuse you’re using to cover up yo...

December 24, 2017

I honestly experience this type of fear so often that it sometimes feels as if I have actually learned to live with it. I'm pretty sure that even the most confident people fear failure every now and then.

Fear of failure makes sense when you think of it as a surviv...

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Do You Say "I'm Sorry" Too Much?

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© 2017 by Sofia Santiago