© 2017 by Sofia Santiago

breakouts & workshops

ENGAGING, RELEVANT, RESULTS-ORIENTED

and fun!

MANAGING CONFLICT AND CONFRONTATIONS EFFECTIVELY

LEARNING POINTS

  • Why properly managed conflict is good.

  • The main enemies of successful conflict resolution.

  • Barely known strategies to prevent conflict from escalating.

  • The five strategies to deal with conflict and when to use which.

  • How to uncover hidden agendas.

  • A powerful tool to help you pick your battles.

  • How to prepare before a confrontation.

  • How to lower the other person's defenses.

  • Personality, gender, and ethnic differences in how people tend to approach confrontations.

  • How to deal with out-of-control people.

  • Healthy and unhealthy ways to cope when things don’t go your way.

  • How to maintain emotional control before, during, and after a confrontation.

LEARNING POINTS

  • What managing up is, what it's not, and why you want to be good at it.

  • The three most common mistakes bosses make, and how to deal with them.

  • What do bosses want.

  • You have more power than you think: the six sources of power.

  • Influence: persuasion principles that work and their business application.

  • Setting goals and expectations.

  • How to give and receive feedback.

  • How to effectively deal with multiple bosses.

  • How to turn down assignments or say no without shooting yourself in the foot.

  • What about your supervisor's boss?

  • How to communicate for results.

  • What if you have a bad boss?

MANAGE YOUR EMOTIONS LIKE A S.T.A.R.

LEARNING POINTS

  • What is emotional intelligence and why it matters.

  • Separating myths from facts.

  • How your gender and personality influence the way you deal with emotions and stress.

  • Men's and women's challenges and abilities.

  • Recognizing yours and other people's emotions.

  • Empathy vs. sympathy.

  • The Golden Rule and The Platinum Rule.

  • How your emotions work.

  • Scientifically-proven methods of emotional regulation.

  • Practicing emotional detachment.

  • How to control your worry.

  • How to harness your emotions to facilitate problem-solving.

  • How to self-motivate.

  • Effective emotion regulation during confrontations.

  • Emotional intelligence and effective leadership.

MANAGING

YOUR BOSS

SAY IT WITH NO FEAR

Ask for What You Want
and Get It!

This conference has been designed to address challenges unique to women, but it's not only women who need to attend.

Research shows women make fewer requests for themselves than men do, and as a result carry unfulfilled wants and needs.

 

Any man who supervises or works with women will gain a better understanding of why many women avoid confrontations--and what they need to do about it.

CHIP IN!

How Men Can Support Women Who Lean In and Why They Should

Sexism in the workplace hasn't disappeared -- it has only morphed.

 

And while most men would like to help, they're either not sure how, are not aware of the challenges women face, or haven't worked on identifying their own unconscious bias.

Studies show the stock of firms that foster a climate of gender generate superior returns, and those organizations are able to better recruit and retain talent--female and male.

WHAT's YOUR GQ?

Decode What
Men and Women Really Mean
Presented with 
Marty VerShaw

Here's why this conference is a must:

  • Organizations lose millions of dollars every year due to misunderstandings.
     

  • Sexual harassment is pervasive and in good measure due to poor communication.
     

Everyone, especially those in leadership positions, will benefit from increasing their GQ:
Gendered-Communication Quotient.

Useful information that applies to the job.

The subject is difficult, however Sofia did a fine job at explaining the processes to go through to where we need to be.

Josh C.

Supervisory Immigration Services Officer

All Available as

BREAKOUT SESSIONS, HALF-DAY OR ONE-DAY WORKSHOPS

Sofia's Recipe

Entertaining and engaging hands-on training designed to provide your employees with practical tools, strategies, and methods to facilitate decision making, increase performance, and inspire and motivate action.

Sofia mixes

  • ONE PART cutting-edge scientific research

  • TWO PARTS storytelling and comedy

  • THREE PARTS experiential learning: learning games, quizzes, self-reflection, brainstorming, small group discussions, etc.

 

Rather than on lecturing her audience, Sofia focuses on facilitating learning: she helps learners uncover concepts and ideas, and─most importantly─realize how they can apply them to their own specific circumstances.

 

People leave inspired, invigorated, and saying they can't wait to apply what they've learned! 

I really enjoyed the exercises. Not only were they fun but the content was knwoledgeable and useful for the future.

I learned a lot from the overall experience.

Tim S.

Supervisory Immigration Services Officer

 

I really enjoyed the exercises. Not only were t

BEFORE SOMEONE ELSE DOES

I thought the class was great. Things were discussed that I will be able to use in my everyday job. Instructor was great.

Josh C.

Supervisory Immigration Officer

"This is by far the best presentation I’ve attended. Very relevant to my job."

--Janet, Carnegie Mellon University

"Energetic and Engaging.

Learned a lot."

--Annette, Hualapia Tribe